Ray Whittaker
Ray's latest writings
Continual Process Improvement With ITIL v3
Many people would tell you that the IT Infrastructure Library version 3 ( ITIL v3 ) could be the best thing to happen to their corporation. It would be easy to think that ITIL may be the magic pill that will cure most of the management problems and put all initiatives on track. But it is also easy to drop into the snare of thinking it is a set of procedures that one could simply pick off a shelf and apply. A... (posted by Ray 1 year 211 days ago.)
Many people would tell you that the IT Infrastructure Library version 3 ( ITIL v3 ) could be the best thing to happen to their corporation. It would be easy to think that ITIL may be the magic pill that will cure most of the management problems and put all initiatives on track. But it is also easy to drop into the snare of thinking it is a set of procedures that one could simply pick off a shelf and apply. A... (posted by Ray 1 year 211 days ago.)
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